Garden Closure Policy Due to Weather

SEVERE WEATHER CLOSURE POLICY


For the safety of our visitors and staff the XCWeather forecast is checked on an hourly basis throughout the day. In the event of any full garden closure all visitors will be notified. We will also post updates on our website and social media platforms.

RAIN

Rain Red or Amber Warning

The Garden will remain closed on the affected day. All pre-booked customers will be contacted by telephone (email if no answer) and offered the choice of an alternative date or refund.

Rain Yellow Warning and No Warning

The Garden will remain open and no refunds or transfers will be provided. Due to our uniqueness, visiting in the rain can be a real joy, not only is it quieter but the rain can give an authentic feel and charm as Japan itself has a very similar climate to Scotland.

HIGH WINDS

Woodland Walk Closure

If there are forecasted wind gusts that may cause damage to our trees we will close our woodland walk one hour prior to the forecasted winds and not reopen until one hour after the forecasted winds. This does not detract from a visit to the garden as there are another two walks and the Japanese Garden itself to enjoy.

Japanese Garden Closure

High Winds

If there are forecasted wind gusts of over 50mph we will make the decision to close the garden fully. The decision will be made at 3pm the day prior to the affected day. All pre-booked customers will be contacted by telephone (email if no answer) and offered the choice of an alternative date or refund.

 

No High Wind Warning in Place

If there is no high wind weather warning but high winds are predicted, the garden will open as usual and the severe weather warning sign will be displayed at the ticket cabin.

If we deem that the winds/wind gusts forecasted may cause damage within the garden we will fully close the garden one hour prior to the forecasted winds and not reopen until one hour after the forecasted winds.

Should this affect your visit for more than 45 mins then you will be offered the choice of a full refund or a ticket transfer to an alternative day if you have:

  • a ticket with a start time within 1 hour 30mins of the garden closing
  • a ticket with a start time within the garden closure if we are unable to open the garden within 45 minutes.

On occasion regardless of any forecast we may deem the garden or partial garden to be unsafe for our visitors or staff. In such instances we may close the affected area at short notice.

THUNDERSTORMS

If thunderstorms are predicted, the severe weather warning sign will be displayed at the ticket cabin in the morning.

If a thunderstorm occurs the main building will be closed immediately.

All visitors will be asked to leave the garden, they are welcome to wait in their cars, but must remain in their cars until instructed to return to the garden.

The garden will not reopen until at least 20 mins after the last lightning strike.

Should this affect your visit for more than 45 mins then you will be offered the choice of a full refund or a ticket transfer to an alternative day if you have:

  • a ticket with a start time within 1 hour 30mins of the garden closing
  • a ticket with a start time within the garden closure if we are unable to open the garden within 45 minutes.

SNOW/ICE

In the event of heavy overnight snow or icy conditions and access to the garden is deemed unsafe the garden will close until it is safe to reopen. All pre-booked customers will be contacted by telephone (email if no answer) and offered the choice of an alternative date or refund.

In the event of substantial snow in the daytime, the garden may be forced to close and all visitors asked to leave. All visitors in the garden will be offered a full refund or ticket transfer as per the above thunderstorm event. All pre-booked customers due to visit will be contacted by telephone (email if no answer) and offered the choice of an alternative date or refund.

It may be necessary for sections of the garden to be closed for safety reasons throughout the day.